Shipping

Shipping: I aim to despatch your jewellery as soon as your order is received, generally within 3 working days of your order but no longer than 1 week - unless the item is being made to order. In these circumstances, you will be given an expected delivery date and we will discuss any particular deadlines you have for the piece. I will keep you informed as to any substantial delays but if you have any queries at any time, please do email me.

Delivery will be made to you via Royal Mail or similar. I offer 1st Class Signed For with Royal Mail or Special Delivery (for more expedited delivery). I cannot guarantee a shipping time once the item has left my care but I will ensure it is taken to the Post Office ASAP and will assist in chasing up Royal Mail/any courier company as much as possible until your order arrives safely with you. Delivery charges may increase from time to time in line with increases by Royal Mail or other such carriers used. If you have made a purchase and the delivery charges have increased and I have not been able to update the website, I will inform you before posting the item and request the additional sum if deemed necessary. 

Packaging: All of my handmade jewellery pieces are presented in rustic, eco-friendly gift boxes and shipped in recycled eco-friendly packaging where possible. More about this can be found at the About section within my Eco Statement. .

International customers: International buyers are responsible for any taxes or duties imposed by customs once shipped, along with any fees applied by the carrier in this respect. Please therefore ensure you are familiar with import thresholds for goods for your region. The customs process may delay your delivery. Please do email me if you have any queries about how your item will be despatched and what the charges may be.

I would also refer you to my Terms of Service, Privacy Policy and Refund Policy.